Montgomery Ward Reviews

I purchased an expensive item in November 2022 and didn't need to use it until a couple of weeks ago. After trying to use it the first time, the pull cord broke on it. I contacted the return dept and they said since it had been over 60 days since purchase that they couldn't replace it!!! I just attempted to use it !!!

I haven't even gotten a chance to do actual business with this company and already noticed a few red flags. I received a catalog in the mail a few weeks ago. Went on their website and when I provided the EZ number from my catalog, it couldn't locate my account. I ended up registering and somehow received an entirely different account number. I placed an order for a mini fridge and received a confirmation that my order would ship. I logged in a few days later and now there's a message saying it won't ship because I have to make a down payment first and need to call in, which makes it seem like I was never actually "preapproved" at all, despite what the catalog says.

They have been very good to me. Been with them 2.5 years. No problem with credit issues. I never return an item. I pay on time with auto pay. I have one more year to pay them off. I always call to place order and service is good to me.

Just over 2months after purchasing an item, it broke. After 2wks of back and forth calling,was finally given a claim and a repair center who would call me to arrange to get the item sent to them. They never called. I called after 4days,the repair company had no knowledge of my claim. After holding on the phone and being transferred to a second person,I was told that it was my responsibility to ship it to them. Mind you this is an item I paid $399 for,with the 2yr service plan it came to $479 not even 3months ago. I think this company should have a better system in place for dealing with repairs or replacements. Very disappointed.

wards.com rep told me this morning, because I was denied access to my online account, that the recent security update done company wide (so all its subsidiaries) and "we no longer allow customers to use duckduckgo.com to access their accounts." A light bulb went on immediately. "Because duckduckgo doesn't allow tracking your company can't track purchases and searches for marketing purposes." "That is correct. We no longer allow customers to use duckduckgo with our company." As politely as I could muster I told her I don't play that game. You don't determine what I use. You don't allow or forbid my free choice. That's gestapo stuff. Close all of my accounts. I will pay off my debt but I don't want anything to do with a company that plays games like that. IF you decide to get credit with them know you will be tracked which also means you can't use vpns or ad blockers with them. BE CAUTIOUS.

Ordered 2 pair mens Pajama pants 1 pr great fit well other pair had defect in sewing could not use. Item now out of stock so emailed could I return 1 pair for partial refund since could not replace. They offered me 10% refund and keep pants.Thats an insult I was not looking for something free just what I paid for in useable condition.

Ordered 2 pair mens Pajama pants 1 pr great fit well other pair had defect in sewing could not use. Item now out of stock so emailed could I return 1 pair for partial refund since could not replace. They offered me 10% refund and keep pants.Thats an insult I was not looking for something free just what I paid for in useable condition.

I have had 3 different address Disputes Opened since Aug 12, 2020 to have removed. Where credit from bank cards to loans inquries. NO WHERE CLOSE TO WHERE I LIVE OR EVER LIVED addresses given.
Below is the STATEMENT ON FILE NOW WITH MY CREDIT REPORT ALONG WITH A FREEZE ON MY FILE!!
ID SECURITY ALERT: FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST VERIFYING THE IDENTITY OF THE APPLICANT. I CAN BE REACHED AT 662-xxx-xxxx. THIS SECURITY ALERT WILL BE MAINTAINED FOR 1 YEAR BEGINNING 06-30-22.
HERE I GO AGAIN WITH THIS ADDRESS IN GREENSBORO, NC 27455. NEVER HAVE I LIVED ARE BEEN TO NC.
A MONTGOMERY WARD ACCOUNT WAS OPENED WITH THIS ADDRESS & ALINE OF CREDIT GIVEN WITH MERCHANDISE OREDED. NEEDLESS TO SAY NOT MINE!!! FOUND OUT IT WAS OPENED SOMEHOW ONLINE NO ONE FROM MONTGOMERY WARD BOTHERED TO VERIFY.
EXPERIAN TEAM MEMEBERS ARE AWFUL NO RESOLUTION. CONTINUE TO HAVE MORE ISSUES SINCE I HAVE SINGNED UP FOR SERVICE THEN I HAD BEFORE DOING SO.
Someone stole my identity and they have added the thief's info to my credit report knowing that the info is fraudulent. This happened AFTER they "closed/resolved" my case.
Date of experience: February 24, 2023
How can someone other than me open an account with you in my name? The person on the phone was not helpful and unclear from both MONTGOMERY WARD & EXPERIAN . THEY seemed confused and I had to repeat myself several times before THEY finally got it’ BUT NOT BEFORE GETTING HUNG UP ON BETWEEN BOTH OF THEM!
Now I’m the one having to fix this my time to file police reports along with contacts.

not happy with the credit dept and service dept, every time you call you get a different answer from different agents. I was talking to a woman that called from Montgomery ward , she was looking into my account, on some orders and the account, we got disconnected, when you call back, some other person answers and has no clue as to what your talking about, and has a completely different answer/not happy with the customer service or credit dept

I am very upset and unhappy with Montgomery wards online, they give you credit, when you make several orders they flag your account and cancel sale, then they tell you its for protection, then they tell you cant order for 15 days, or if you do you make a down payment, so when you make the down payment, its not a downpayment at all its the whole amount, when you cancel it, and try to refund your outside credit card, they don't, or your waiting over twenty days for a refund, then, when you call them, or someone from the credit dept calls you, you get disconnected, when you try and call back, you cant even request top talk to the person you were talking too, and every agent you talk to, says something different entirely/both depts confusing service, the answers they give are different every time

I am very upset and unhappy with Montgomery wards online, they give you credit, when you make several orders they flag your account and cancel sale, then they tell you its for protection, then they tell you cant order for 15 days, or if you do you make a down payment, so when you make the down payment, its not a downpayment at all its the whole amount, when you cancel it, and try to refund your outside credit card, they don't, or your waiting over twenty days for a refund, then, when you call them, or someone from the credit dept calls you, you get disconnected, when you try and call back, you cant even request top talk to the person you were talking too, and every agent you talk to, says something different entirely/both depts confusing service, the answers they give are different every time

Ordered two sets of sheets received one and a pool toy had to pay 9 dollars to return their screw up

Ordered two sets of sheets received one and a pool toy had to pay 9 dollars to return their screw up

I have been a customer for about 2 years and I purchased a product and returned it a week later with their return label. They claim they never received it and now I am paying for a product I returned! If you make a purchase with them, do not return it. If they lose it, you still have to pay for it. Also, they have the WORST customer service.

I have had a great experience with Montgomery ward. They helped me build my credit because they report to the 3 credit bureaus. They’ve been fair and gave me a good credit limit. Keep in mind I always pay on time. I would recommend them to everyone.